Shipping & returns

Items ordered through this webshop will be delivered in Western Europe.

The delivery is done by BPost. Delivery time is in accordance with the delivery terms used by Bpost. Orders placed before 12 noon will be shipped on the day itself.

Free shipping in Belgium by orders above €75.

Unless otherwise agreed or expressly stipulated, the goods will be delivered to the Customer's place of residence within 30 days of receipt of the order.

Any visible damage and/or qualitative defect of an article or other shortcoming in the delivery, must be reported by the Customer to OrthoCareShop immediately.

The risk of loss or damage is transferred to the Client as soon as he (or a third party designated by him, who is not the carrier) has acquired physical possession of the goods. However, the risk already passes to the Client upon delivery to the carrier, if the carrier has been instructed by the Client to transport the goods and this choice was not offered by OrthoCareShop.

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